Frequently Asked
Questions

Ara is a wearable smart mobility aid for the blind and visually impaired, with an array of LiDar and ultrasonic sensors Ara gives contextual feedback on the user’s surroundings.

To learn more about Ara visit The Ara experience.

Ara has been developed and designed for blind and visually impaired people, from ages of 8 to 70. We fit most body types but make sure to read our sizing guide before purchasing Ara.

Visit our testimonials page to learn more about our users.
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if you have any doubts we will be happy to help, just send us an email to hello@strap.tech or schedule a call through calendly

Ara is a chest harness with elastic adjustable straps with a plastic buckle on the right side for easy access. Ara has a plastic casing at the center with a haptic foam on the back which sits against the user’s chest.

To learn more about Ara's specs and dimensions please visit The Ara experience.

For a step to step instructions on how to wear Ara please visit our onboarding.

Ara works as a stand alone device, no need for a smartphone, nor internet connection for its key features.

To learn how to properly use Ara we have all the resources needed on our onboarding section in our website, also don’t hesitate to reach to us for a 1 on 1 onboarding process with our customer support team, just send us an email to hello@strap.tech or schedule a call in calendly.

You can begin using Ara in just 10 min inside your house, and start using it outside as you feel comfortable with Ara’s capabilities and features.

To learn more about Ara's features please visit The Ara experience page.

No ARA is not waterproof, but it is splash-resistant. We recommend putting it away when raining.

Ara’s array of sensors needs to be uncovered at all times to work properly, you can wear an open coat without covering Ara’s plastic case.

To learn more about Ara please visit our onboarding.

With Affirm and Afterpay you can pay from 58 USD per month for 36 months, just choose the amount and term that best suits you, 6, 12, or 36 months. Available in the next step.

Only applicable in the USA

To order Ara click here.

You have a 30-day 100% money-back guarantee. To honor the warranty,  the Ara device must be returned in its original packaging, with all its accessories inside (arm band, earphones and cable). The device must be returned in perfect conditions, without any scratches (plastic and lidar lenses), with clean straps, sensors, ports and buttons working. If upon arrival the device has any malfunctions, please contact us immediately and specify the problem.

To order Ara click here.

Ara ships worldwide, shipping is free, however, please note that additional taxes and fees may be applied by your local government or carrier upon delivery.

To order Ara click here.

If your device is malfunctioning please visit our troubleshooting guide(link) first, if the issue has not been solved please contact our support team hello@strap.tech or schedule a call through calendly and we will have a solution as soon as possible.